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At Pet Digger, we understand that sometimes you may need to return a product. That's why we have a clear and straightforward return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return the item within 30 days of receiving it. We accept returns for any reason, whether it's a sizing issue, a change of mind, or a defective product.

To initiate a return, simply contact our customer service team. They will guide you through the process and provide you with a return authorization number. Please note that returns without a valid authorization number will not be accepted.

Once you have received your return authorization number, carefully package the item and ship it back to us. We recommend using a trackable shipping method to ensure that the item reaches us safely. Please note that the cost of return shipping is the responsibility of the customer.

Upon receiving the returned item, our team will inspect it to ensure that it is in its original condition and packaging. If the item is deemed eligible for a refund, we will process the refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Please note that certain items are non-returnable for hygiene reasons, such as pet grooming products and pet food. Additionally, personalized or customized items cannot be returned unless they are defective.

If you receive a defective or damaged item, please contact our customer service team within 48 hours of receiving the product. We will arrange for a replacement or refund, depending on your preference.

It is important to note that we do not offer exchanges. If you would like a different item, color, or size, please follow the return process outlined above and place a new order for the desired item.

For any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with Pet Digger.